Shipping & Delivery Policy

1 

Effective Date & Scope

This policy applies to all products returned to our warehouse on or after January 13, 2026 (JST).

• This includes orders placed before this date that are currently pending shipment or are in transit.

2

Policy for Returned Shipments

If a parcel is returned to us for any of the following reasons—expiration of the storage period, incorrect or incomplete address, or refusal to pay customs duties/taxes—the following terms apply:

• No Notification: We will not send a notification or automatically arrange for re-shipment once the parcel is returned.

• Re-shipment Requests: To request re-shipment, you must contact our Customer Support within 6 months of the parcel’s arrival at our warehouse. Any requests made after this period will not be accepted.

• Re-shipment Costs & Payment: * Customers are responsible for paying the re-shipment fee (equivalent to the original shipping cost) via PayPal.

  • Coupons cannot be applied toward re-shipment fees.

• No Combined Shipping: Returned items cannot be combined with other new or existing orders for re-shipment. Each returned parcel will be handled and shipped individually.

• Disposal: Any returned items not claimed within the 6-month period, or for which the re-shipment fee is not paid by the designated deadline, will be disposed of or otherwise handled at our discretion.

3

Customer Responsibility for Delivery

Delivery rules, including storage periods and redelivery options, vary by country.

• Tracking: Customers must track their parcels and contact the local courier directly to ensure receipt within the courier's storage timeframe.

• Return Process & Cancellation: Once the courier begins the return process, the order is eligible for cancellation, even if the parcel has not yet reached our warehouse.

• Refund Timing: Please note that refunds will only be processed after the returned parcel has physically arrived at our warehouse and its condition has been verified.

4

Refunds and Cancellations

Refunds will only be processed if the customer contacts us to request a cancellation within 6 months of the returned parcel’s arrival at our warehouse. If a cancellation is requested within this period, the refund will be handled as follows:

• Refund Amount: Total Order Amount － {10% Handling Fee + Actual Round-trip Shipping Costs (Initial shipping + Return shipping costs) + Any applicable customs duties/taxes and local fees}.

• Deduction of Local Charges: If any customs duties, import taxes, or local handling fees are incurred during the return process, these amounts will be deducted from the refund in addition to the 10% handling fee and shipping costs.

• Zero Refund Policy: If the sum of the fees mentioned above exceeds the total order amount, no refund will be issued.

• Processing Time: Refunds are processed through our payment service providers and may take 1 to 2 months to reflect in your account.

5

Important Requests to Customers

• Active Tracking: Please monitor your shipment status using the tracking number provided in your shipping confirmation email or on your Order History page. It is the customer's responsibility to stay updated on the delivery progress.

• Address Updates: If your address changes, please update your order history immediately and contact Customer Support.

• No Free Redirection/Address Changes: Please be advised that we do not offer free address changes or package forwarding services once an order has been dispatched.

• Redirection Fees: Many international couriers do not allow address changes or forwarding once a parcel is in transit. In cases where redirection is possible, additional fees will apply, and these costs must be covered by the customer before any changes are made.